Four things businesses ask us for
These are the jobs that come up most often. Yours may be a version of one of them, or something else entirely.
Online retail
You sell online and the traffic is not converting the way it should. Often the problem is not the shop — it is what happens before and after the sale.
Answers before the basket
Sizing, stock, delivery and returns, answered while somebody is still deciding.
The second purchase
A reason to come back, sent to the people who already bought once.
Knowing what worked
Which campaign brought the order, not just how many orders there were.
Qualifying leads
You get enquiries, and most of them are not jobs. Sorting them costs the time you would rather spend on the ones that are.
The right questions, first
What the job is, where it is, and when they need it — before it reaches you.
Sorted on arrival
Real jobs flagged; tyre-kickers answered politely and filed.
Into the same record
Whatever the agent learns lands on the customer’s record, not in a separate inbox.
Support across channels
Customers reach you wherever they happen to be — the website, a message, an email — and each channel has its own half of the conversation.
One conversation
The same history whichever way somebody got in touch.
Answered immediately
The common questions handled at once, at any hour.
Escalated honestly
Anything the agent should not answer goes to a person, and says that it is doing so.
Bookings and appointments
If your business runs on a calendar, the booking is the sale — and every no-show and double-booking comes straight off the top.
What is actually free
Availability read from the calendar you already keep.
Confirmations and reminders
Sent without anybody remembering to send them.
Changes without a phone call
Rescheduling and cancellations handled in the conversation.
Start where we start.
Before any of this, it helps to see your business the way your customers find it. The report is free and takes about two minutes.
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